il Tarì, Zona ASI Sud – Modulo 144
Marcianise (CE) – 81025

Phone: +39 0823 51 33 31 Mobile: +39 338 99 11 202Email: info@perlepietre.com

Open from Monday to Friday, 9,30 a.m. – 5,30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message. You may find a faster answer.

What can I do to see all product prices?

To see all catalog prices, you need to register on our website by clicking on “LOGIN” and then “REGISTER“. After fillling and submitting the form, you will receive an email with your account activation..

I forgot my password, how can I recover it?

To recover the password, click on “LOGIN” and than on “LOST YOUR PASSWORD” . In the next form, you need to enter the email or your account name used for registration and click on “RESET PASSWORD“. Then follow the other simple steps.

Is it possible to register on your website even if I do not have a VAT number?

No. Unfortunately, without Vat number , you can’t request the access.

I placed an order. When I' m going to receive it?

An order placed before 1:00 pm is usually processed on the same working day and all orders received after this time will be processed the day after. In addition, all orders received during holidays will be processed on the first working day. Shipments delivy time depend from the country you live. Usually within 3/5 working days.

How can I change or cancel the order already confirmed?

You can safely send us an email or contact us by phone before sending the shipment. In any case, we always contact customers before shipping to guarantee a faster service.

Is it possible to keep products aside?

You can request by email to ordini@perlepietre.com to keep aside the products you would like to buy for a maximum of 5 working days.

Is it possible to place an order on the website and collect at the showroom?

Yes. You just have to specify it when sending the order by placing “Withdrawal in Company” in the shipping field.

How to order products with a gram prices?

For these items, we have included in the product description (or in the photos) the average weight of the item. Therefore, at the time of order, fill in the quantity field the value of the average weight or multiples of it (in the case of orders greater than one).

There are no items displayed in your showroom on the online catalog, how can I order them?

Unfortunately we didn’t upload all items yet, so in that case contact us and we will meet your request.

An Item of my interest is finished. How can I know if (and when) it will be available again?

When an item is finished, you can click on “Info” or “Request information” (usually appears below or beside the item) and send the message with all your requests.

Is the availability of the ordered items always guaranteed?

We update our stocks catalog daily. However, it could happen that an item is sold in our showroom on the same day of on-line order and therefore no longer available.

Is it possible to place orders via e-mail or Whatsapp?

Certainly. Just indicate the item code under the product photo to make it easier to identify. Furthermore, in the email or in the Whatsapp message sent, it is necessary to write all your company information.

How can I pay for my order?

After received our comunication of products availabilty, Orders can be paid by Bank transfer or Credit Card/Paypal. You can pay by cash or by credit card just if you collecting the goods in our showroom.

I received a product that was either faulty or not corresponding to the order. What I do?

You can write to ordini@perlepietre.com and report the problem to us. We will contact you to resolve the inconvenience.

Can I make a return?

Yes, returns can be made no later than 14 days from receipt of the order but only if the goods are returned intact as we have sent. Shipping costs are the responsibility of the sender.

Do I need a minimum order to buy from you?

No, there is no minimum order.

I would like to buy one or more items in large quantities, Price it will be the same?

Please, send us by e-mail or WhatsApp all items code and quantity you wish to buy and we will send you a dedicated offer.

Send us a message

Still Need Help? Send us a message and we will get back to you as soon as possible.