Return and Refund

Perlepietre.com allows returns for refund or exchange, even without any reason, within 14 days from the date of receipt of the product.

Only for orders placed from Italy, you can arrange for shipping yourself, or by booking the return collection at home by requesting by email to ordini@perlepietre.com (at a cost of €10.00 VAT included).

RIGHT OF WITHDRAWAL

If the Customer is a “Consumer”, as defined by the Consumer Code, he/she is entitled to the rights set forth in art. 52 et seq. of the Consumer Code Legislative Decree 206/05, as amended by Legislative Decree 21/02/2014 n.21, and therefore the right to withdraw from the Purchase Agreement for any reason, without explanation and without any penalty, by communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods.

We remind you that, as provided for by current legislation, the right of Withdrawal is excluded and therefore cannot be exercised in the event that the products you have purchased have been personalized, even with simple engravings, or have been made to measure or specifically for you, at your explicit request when placing the Order. The “Exchange of Goods” is also not provided for. It is advisable to make the return first and then, subsequently, a new purchase.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Perlepietre S.r.l. Products purchased by the Consumer.

The customer who intends to exercise the right of Withdrawal must communicate it to Perlepietre S.r.l. by means of an explicit declaration by email to ordini@perlepietre.com , by WhatsApp contact by writing to +39 3389911202 or by accessing the Site on the Contacts page using the instructions contained therein or by filling out the contact form.

The right of withdrawal is subject to the following conditions:

The returned Products must be returned in their entirety and not parts or components of them, even in the case of kits;
The returned Products must not have been used, worn, washed, manipulated (in the case of semi-finished products) or damaged and must bear the identification seal affixed thereto;
The returned products must be returned in their original packaging (meaning, with this, the packaging of the single product);
Returned Products must be sent to the Seller in a single shipment;
In the event that the returned product(s) have contributed to reaching a minimum order to obtain a free gift, the return of the product is understood to include and be mandatory the return of the aforementioned free gift.
As indicated above, products that have been customized or made specifically on the Consumer’s instructions cannot be returned.

The goods must be returned intact, in the original packaging, in a well-sealed and protected box or envelope and complete in all their parts (including packaging and any documentation and accessory equipment) via traceable shipping (under penalty of non-responsibility for any non-receipt of the return) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Perlepietre S.r.l. will refund the amount of the products subject to withdrawal within a maximum of 30 days.

As required by current legislation, to which we refer, Perlepietre S.r.l may suspend the refund until receipt of the goods or, at its sole discretion, until the customer has demonstrated that they have returned the goods to Perlepietre S.r.l..

According to Article 59 of the Consumer Code (containing “Exceptions to the right of withdrawal”) for distance and off-premises contracts, the right of withdrawal is excluded in the case of “supply of goods made to measure or clearly personalized”.

Refund Method

If you exercise the right of withdrawal in accordance with the previous conditions, the Seller is required to refund the sums paid by the customer within and no later than 30 days of your decision to exercise the right of withdrawal but on condition that in the same period the product has been returned and verified by the operators of Perlepietre S.r.l..

The Seller will use the same means of payment used for the initial transaction for the refund, unless you explicitly request the Seller to use a different means and the latter agrees to it. The refund times on the card depend directly on the issuing institution, which generally take about 2/5 working days for the credit. If the payment was made by cash on delivery, the refund must necessarily be made by issuing a bank transfer. In this case the Buyer is required to communicate his/her bank details in order to carry out the transaction.

In the event of a simple Withdrawal, the only costs you will be responsible for will be the initial shipping costs (if any) and any cash on delivery costs (if this payment method has been chosen) for the Order of the purchased products. If you have chosen a different and more expensive type of delivery than the standard one offered, the additional costs will not be refunded.

The only case in which the customer will be entitled to a refund of the price of shipping costs and return costs is for the return of defective products or products delivered that do not correspond to the Order placed by the customer or in the event of damage to the same due to transport or errors in shipping by the Seller itself. In the event of a return of the products listed above, Perlepietre S.r.l. will cover the transport costs for returning the products. The return can be requested within 14 days of receiving the items. If possible, reseal the item or items to be returned in the same box used for our shipping; if this is not possible, we recommend that the return be well packaged and protected for safety reasons. The courier will already arrive with the pre-printed label with our shipping details and the customer’s reference.

DEFECT OF CONFORMITY
The seller (and, therefore, with regard to purchases made on the Site www.perlepietre.com) is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which manifests itself or is found within 3 days of the delivery date and must be reported to the seller, under penalty of forfeiture of liability.

Unless proven otherwise, it is presumed that the lack of conformity that manifests itself after the deadline of 3 days from delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the fourth day following delivery of the product, it will instead be the consumer’s burden to prove that the lack of conformity already existed at the time of delivery of the same.

In order to take advantage of this right, you must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for you, for the purposes of such proof, to keep the purchase invoice or any other document that can certify the date of purchase (for example the credit card statement) and the date of delivery.

There is a lack of conformity when the purchased good:

is not suitable for the use for which goods of the same type are normally used;
is not in conformity with the description given by the seller and does not possess the qualities of the good that the seller has presented to the consumer as a sample or model;
does not have the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, also taking into account the declarations made in advertising or on the labelling;
is not suitable for the particular use desired by the consumer and which was brought to the attention of the seller by the consumer at the time of conclusion of the Contract and which the seller has accepted.

Therefore, any faults or malfunctions or defects of any other kind caused by accidental events or by your responsibility or by use of the product that is not in accordance with its intended use and/or as provided in the technical documentation attached to the product, where applicable, or in the instructions for use relating to the same, are excluded from the scope of the Legal Guarantee. As regards watches, accessories such as straps, cases and glass are generally not covered by the guarantee.

We also remind you that although Perlepietre S.r.l. constantly adopts measures to ensure that the photographs of the products shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to reduce inaccuracies to a minimum, some variations are always possible due to the technical characteristics and colour resolution characteristics of the device you are using. Consequently, the Seller will not be liable for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.

In the event of a lack of conformity duly reported within the terms, you will be entitled:

Primaryly, to the free repair or replacement of the goods, at your choice, unless the requested remedy is objectively impossible or excessively onerous compared to the other and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of units still available for sale;
Secondary (i.e. in the case in which the repair or replacement is impossible or excessively onerous or the repair or replacement has not been carried out within appropriate terms or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or termination of the Contract, at your choice.

A remedy that is excessively onerous is one that imposes unreasonable costs on the seller compared to the alternative remedies that can be pursued, taking into account (i) the value that the goods would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be implemented without significant inconvenience to the consumer.

In the event of termination of the Contract, Perlepietre S.r.l. will refund you the Total Amount paid for the Product(s) bearing the defect of conformity highlighted. In the event of a price reduction, Perlepietre S.r.l. will refund you the amount of the reduction previously agreed.

The amount of the refund or reduction will be communicated to you via email and credited to the chosen payment method or solution.

In particular, in the event of non-conformity, the Customer who has entered into the Contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the Contract relating to the disputed goods and the consequent refund of the price

The goods must be returned, in the original packaging, in a well-sealed and protected box or envelope and complete in all its parts (including packaging and any documentation and accessory equipment) complete with the attached tax documentation. The courier will already have the label with our delivery address and the reference of the customer who placed the Order, it is therefore not necessary to write anything on the package. Without prejudice to the right to verify compliance with the above, Perlepietre S.r.l. will refund the amount of the products subject to withdrawal within a maximum of 30 days.

According to Article 59 of the Consumer Code (containing “Exceptions to the right of withdrawal”) for distance and off-premises contracts, the right of withdrawal is excluded in the case of “supply of goods made to measure or clearly personalized”.

Refund Methods in the Event of a Lack of Conformity

If the right of return is exercised by you in accordance with the previous conditions, the Seller is required to refund the sums paid by the customer no later than 30 days from your decision to exercise the right of Withdrawal but on condition that in the same period the product has been returned and verified by the operators of Perlepietre S.r.l..

The Seller will use the same means of payment used for the initial transaction for the refund, unless you explicitly ask the Seller to use a different means and the latter agrees to it. The refund times on the card depend directly on the issuing institution, which generally take about 2/5 working days for the credit.

In the event of Withdrawal due to a Lack of Conformity, the only costs to be borne by you will be those relating to the choice of a different and more expensive type of delivery than the standard one offered, the additional costs will not be refunded.

Addì, 15-01-2024